Product Return and Exchange Policy

Customers are required to inspect products upon receipt and are eligible for returns or exchanges under the following conditions:

1. The product type or model does not match the order or the specifications displayed on the website at the time of purchase.
2. The delivered quantity or set of items is incomplete compared to the order.
3. The product has external damages, such as torn packaging, peeling, or breakage.

To facilitate the refund or exchange process, customers must provide valid proof of purchase along with evidence of the above-mentioned issues.

Notification and Processing Timeframe:

• Return Notification Period: Within 48 hours of receiving the product for issues such as missing accessories, gifts, or excessive overstock.
• Product Return Period: Within 14 days of receiving the product.
• Return Location:
• Customers may return products directly to our office/store.
• Alternatively, products can be sent via postal or courier services (two-way shipping costs are covered by the customer)

For any feedback or complaints related to product quality, please contact our customer service hotline.